Terms & Conditions


General

An agreement on terms and conditions is entered between the customer and www.chho.dk once the customer has placed an order on our website. The prices shown on our website is in the danish currency (DKK). All orders are subject to availability and confirmation of the order price. Pricing errors may occur on our website. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order.

Order Confirmation

When you place an order, you will receive an e-mail confirming of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Payment

We accept following payment methods:

  • Visa
  • Mastercard
  • American Express 

Return & Exchange Policies

These policies apply to both instore- and online purchase. 

Your order can be returned within 8 days after you have received your product. You must provide the receipt for your order and the product must be returned unused and in the same condition as when received. You will be able to exchange or get refunded for the value of the product(s). Shipping costs will not be refunded.

All products on sale can not be returned nor exchanged. We do not exchange or refund secondhand products.

The day you ship the product(s) back to us will be counted as the return day thus the shipping must happen within the returns period (within 8 days after you have received your order). You must be able to provide us a copy of a postage receipt, displaying the shiping date as a confirmation of postage.

Please follow these steps when returning any products:

1. Send a return e-mail to hello@chho.dk

2. Please ensure you return your product(s) unworn, unwashed, as sold, with all original packaging, tags and labels. All returned products must be sent within a box or jiffy bag to protect the product packaging.

3. We recommend sending back all products using a recorded/insured service- we cannot be held responsible for any products until they are in our possession.

4. Please send the product(s) you want to return to the following address:

CHHO I/S
ATT: ”RETURN/EXCHANGE”
Nordre Frihavnsgade 84
2100 Copenhagen
Denmark

5. Once we receive your product(s), we will process the return/refund within 7 days as per instructions. 

Warranty & Guarantee

All products have a manufacturing warranty of 2 years after the purchase. This guarantee includes errors of fabrics, manufacturing and functions. This guarantee does not include any errors or defects caused by normal usage. 

Shipping

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

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We may revise these terms and conditions from time to time. Thus these terms and conditions are subject to change without prior written notice. Therefore, please check these terms and conditions before making any purchases.